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BAYCORP 
ICFCAL-1 C ED LE-40 t_ Actl & NJ 20 1 5 . 
www.baycorp.com.au 
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CC/NY-FE:57i 
Phone: 13 
16th January 2015 
IIIIIIIIIIIIIIIIIIIIIIIIIIIIII 
340116004924 
Reference Numberl 
NSW 
NOTICE OF ASSIGNMENT 
Dear Sir/Madam, 
Debt Owed To: 
BAYCORP COLLECTIONS PDL (AUSTRALIA) PTY LIMITED 
Current Balance: 
t/f17S 70 
Client Account Number: 
This letter is to notify you that all rights previously held by AGL SOUTH AUSTRALIA PP( LIMITED  in relation to 
this debt  have been assigned to BAYCORP COLLECTIONS PDL (AUSTRALIA) PTY LIMITED on the 
29th December 2014 .  The effect of this assignment on you is that all monies owed on this account are now due 
In full and payable to BAYCORP COLLECTIONS PDL (AUSTRALIA) PTY LIMITED. 
The full balance of $2076.79 is due in full IMMEDIATELY. 
If you do not pay the full amount owed the debt may be listed as a default with a credit reporting agency. If a 
default was already listed it will continue to show as unpaid until you have resolved this matter. 
A default listing can prevent you from obtaining credit in the future. 
If payment is not received, further action may be taken without notice and may incur additional costs. 
LETTER CONTINUED OVERLEAF 
BAYCORP 
How to Pay 
Payment By Mail,
Please mail your cheque or money order, made payable to 
Saycorp Collections IDOL (Australia Ply Limited 
Locked Bag 5031. Panamatta. NSW 2124 
rndp• nnon 
Ref: 
I 
'890 20011170000102 IIQ 
Pay in person at any Post Office, 
by phone 13 18 16, or go to 
vmw.postbillpay.com.au 
Pay by credit card, savings or 
cheque accounts. 
ig PAY 
Telephone & ntemet Banking - BPAY 
Call your bank, credit union or building society to 
make this payment from yourcheque, savings of 
credit card account. Mae Into: www.bpay.com.au 
II 
Payment Slip 
Account Name: 
Account No.: 
Date Due: 
Amount Due: 
Amount Paid: 
24.01.2015 
52076.79 
Please ensure that payment is made for the exact amount due. Overpayments will be refunded 
after deducting a processing fee of 525. Ovemayrnents of less than 525 will not be refunded. 
511/114 
EFTA00263881

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CONSUMER CREDIT INFORMATION 
Accounts 
No information recorded 
—What is a credit account? 
A credit account is a facility tbr credit. 
This section contains detailed information about the personal credit accounts in your name that have been 
submitted to illion by credit providers. 
This intonation can include the type of credit account/5, the credit limit/s, the credit provider/s, and the date's 
the accounts were opened and dosed. This information will remain on your credit report for up to two years 
afterthe account is dosed. 
Repayment History 
No information recorded 
What is my repayment history? 
Your repayment history includes up to two years of detail about the Monthly payments you have made to the 
personal accounts listed on your credit report. 
This repayment history information is provided to illion by credit providers on a regular basis. 
fitataar 
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What is a default and how long does It remain on my credit report? 
A defaut is information about a payment to a credit account that is at least 60 days overdue, where the credit 
provider has notified the individual in writing about the overdue payment and the overdue payment is equal to 
or over 9150. 
A default remains on your credit report for 5 years from the date of default. 
I have paid my default in full, how can I update the status of my default to reflect this? 
The credit provider listed on your credit report is responsible for ensuring the default is accurate and up•to-
date. If your default requires updating please contact the credit provider. Alternatively, please provide illion with 
i Mon Public Access Centre 
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Page 3 of 12 i 
EFTA00263882

INUILIMIUME 
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your new place, online or over 
you
 and electricity for 
0 
IMOVE 
few
min utes.And there's no heavy 
the phone. It'll only take a
lifting required. 
CIO TO ORICINENERGY.COMAUMOVE OR CALL 13 NOVO 
tiecinacy 
Tax invoice: 162000353068 Issued: 
07 Mar Is 
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National Meter 
identifier CNN* 
.*  Account Summary: 04 Dec 13 to 05 Mar 14 
Opening Balance 
Payments Received -Thank You
Balance Carried Forward 
New Charges e.,,tess% %) a 
Rase.. 
Total Electricity Charges Incl. Discounts ;see m:er for details) 
Current Balance 
Overdue Amount 
New Charges Ind. GST Charges of 
^Payment received after the due date may incur a fee of 51200 
aor5 
aotiq 
Important Information 
Oria;tes 'My Account' you can manage yea accoont online, choose fl ick/sonic 
r - 7 -3 :• car yzur P' a.. Is 7.- a :rep sm. Reg-star:cc?* at c-T-.Inet.:r.r. 
myaccount" 
$498.32 
$350.00 CR 
$14832 
$415.50 
$563.82 
$37.77 
Origin Emir Electricity Ltd Al* r3077052210 
1 
PAYING YOUR ENERGY 
BILLS COULDN'T BE EASIER 
• 
Set up direct debit to guarantee payment on time, 
and take the hassle out of managing your bills. 
Register for My Account to sign up to direct debit 
today at online.originenergy.com.au 
xtorerwA 
4 ; I 
Account No: 
Current 
Balance: 
7300 658 78 
$563.82 
Payment Plan: 
Payment 
Amount: 
EasiPay 
$50.00 
Payment Frequency: Fortnightly 
Your Current Energy Agreement is: 
DallySaver ending 15 Apr14 
• 12 month energy plan. Exit fees may 
apply during this period. 
Benefits Applied To This Account: 
• Base Usage Discount (12%) 
• Dual-Fuel Usage Discount (ra 
• SA Govt Energy Cc
Your Average Daily Usage 
& indicative Greenhouse Gas Emissions 
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Average Cost Per Day: 
Average Daily Usage: 
Same lime Last Year. 
$4.52 
12.93 kWh 
N/A 
Indicative Greenhouse Gas Emissions (Tonnes) 
Generated This Account: 
Same Time Last Year: 
Saved With a Green Product: 
0.97 
N/A 
N/A 
For more information on greenhouse gas emission: 
visit originenergy.com.au 
EFTA00263883

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Issue date 
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Benefits available on this energy plan 
Guaranteed usage discount (16%) 
7 am - 9 pm local time Mon - Fri 
9 am - 5 pm local time Sat 
DIRECT DEBIT 
Register online at originenergy.com.au/ 
myaccount or call 13 24 61 to arrance 
automatic payment of Future accounts 
VISA OR MASTERCARD" 
Cat 1300 658 783 or visit 
originenergy.com.au/paynow 
Biller Code: 41 
Ref: 500 009 323 626 
S12.00 fee may apply if paid after due date 
unless yoUre on Predictable Plan 
Average cost per day 
Average daily usage 
Same time last year 
55.52 
21.38 kWh 
N/A 
Your indicative greenhouse gas emissions 
—his bill 
1.3 tonnes 
Same time last year 
N/A 
Saved with GreenPcwer 
N/A 
rer mut. kecretitico an relive% spas erristhers wet 
eriginenergycom.w 
Cali SA Power Networks 24 hrs 
1)POST 
MAIL 
Send this slip with your cheque 
made payable to: Origin Energy 
Holdings Limited. GPO Box 2437 
Adelaide SA 50C1 
IN PERSON' 
tilltbay_ Pay at any Post Office 
Billpay Code: 2959 
Ref: 1500 0093 2362 6 
$502.45 r 
COST PER DAY 
DAILY USAGE 
TELEPHONE & INTERNET 
BANKING - SPAY' 
Contact your bank or financial 
institution to make this 
payment from your cheque. 
savings. debit. credit card' or 
transaction account 
More info: www.bpay.com.au 
Biller Code: 130112 
Ref: 500 009 323 626 
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512.00 fea may apply if paid after due date 
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Dai(iffiaver Moire ending 2/ Aug 17 
Benefits available on this energy plan 
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Same time lastyear 
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WA 
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For more information co grecohale 
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COST DER DAY 
DAILY CD1.151 
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Rtgjster online at originencr. gy.cOMI 
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automatic payment of future accouals.
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Send this dp %alai your cheque 
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Holdings Limiter/ C..90 Box 2437 
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Adelaide SA 50ii,
09allASITÄRCARbea' 
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transaction account 
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Biller Coded 41 
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tfillpay Cads 2959 
Rat 1-KO0093 2362 6 
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Ref: 500 009 323 626 
EFTA00263885

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$353.0 
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, 
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or Suspension. Please call 1.300 !35 061 if 
mu aro experiencing problems paying this 
:F.roont If your account is now paid please 
dim agar(' this notice. 
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6-131-5 
Page 1 of 9 
Invoice No: 
issue date: 
13 May 15 
Invoice period: 
13 Apr 15 to 12 May 15 
PLEA.% PAY NM 
MOUE t 
1P4 BILL
$324.49 
YOUR ACCOUNT SUMMARY 
LAST BILL 
PAYMENTS 
ADJUSTMENTS 
$703.60 
aVERDIIE "'PLEASE PAY NOW —
$351.00cR 
$352.60 
THIS BILL 
ACCOUNT CHARGES 
$5.87:e 
SERVICE CHARGES 
0487199381 on $35 My Plan Plus 
$40.90 
831.81 
4, 
0876126110on Wireless Home Value $35 
0402461477 on My Mobile Broadband 7G8 
$228.15 
SUB-701M. 
$294.99 
GST 
$2930 
TOTAL THIS BILL 
$324.49 
Total Amount Due (including GSTJ 
3677,09 
27 May 15 
HOW TO PAY 
For more payment options cieasz: see oveittal 
Please pay by the due dale to avoid tale 
payment fees.
For details, visit mitt's. ccen.au 
flees 
Biller Code:3061 
Cost Ref: 95477729000156 
1
PAY® this payment via Intemet or phone banking.(See • nn page 2) 
BPAY Viewiw- View and pay this bill using Internet banking. 
°PAY View Registration No: Customer Reference 
number as shown in the box above. 
Account number 
Invoice number !fivcece period 
issue ad..! 
9547 7729 0001 56 
687837768 
13 Apr 15 to 11 May 15 
13 May 15 
For MISS 
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'825 95477729000156 
+95477729000156<0000067709<973+ 
DAZE 
27 May 15 
EFTA00263886

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TDENT ITy 11-1 E 
30 October 2015 
iet 
Dear 
RE: COMPLAINT REFERENCE NUMBER: COM 1339-3419932 
Thanks for the chance to talk about your Optus mobile service with account number 
*  I refer to your recent communication with Optus, wherein you advised that you had been the 
victim of fraudulent activity. You have advised that you contacted Optus approx. 2-3 
months ago to make a payment arrangement and spoke with a staff member you feel was 
not actually an Optus representative and this time you state the following issues: 
- received blocked and altered text messages and there is evidence of phone calls that the 
consumer states she never made. 
- noticed excess usage on her mobile and saw her bills jump dramatically after this time. 
You have another mobile 
Optus) and that some photos from August were 
accidentally deleted. 
-Please note the mobile number you have provided o 
and is not listed on Optus systems. 
is not an Optus number 
To enable Optus to investigate this matter, it would be appreciated if you would provide a 
Statutory Declaration which sets out the details of your dispute. To assist you, we have 
enclosed a Statutory Declaration for you to complete and return. 
It is important that the Statutory Declaration contains as much detail as possible, including: 
-Your personal details; Name, DOB, residential address, occupation, employer and your 
daytime contact phone number/s 
-Full explanation of what (including account reference / number) you are disputing and the 
reason you are disputing ownership of this account 
-Confirmation as to whether you currently or previously have held an Optus service - and the 
relevant service or account details. 
-Confirmation as to whether or not any other person is / was authorised to act on your 
behalf 
-Any other relevant information that may assist Optus to investigate and resolve this 
dispute. 
optus.com.au 
EFTA00263887

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Case Information 
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Case Number 
P-7oMy 
- Medium 
C$.44. Origin 
Erato/Time Received 
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4, 11101202011:13 AM 
Status 
Sub-Status 
Sub-Status 
Open 
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Unassigned 
Area Or 
Customer Service/ Personnel 
Cornoralnt S: urea 0 
TLS 
v Contact Information 
Account Name 
Contact Name 
Nominated Contact Norm 
Nominated Contact Mob:lo 
Nominated Contact Patna 
Nominated Contact Etraii 
. 
. . 
Referred Contact Method 
Preferwid Contact Time 
Email 
Anytime 
'se Case Description 
Defezr;ption 
bic "'Customer is a victim of Fraud"'. This account was created as personal account was compromised. pie 
.....k Customer has now had suspicious activity on this new business account*ustomer now has unknown sign ins 
showing up and it from google and other accounts with the new mobile service number on this new account 
that she has not given out. 
Requested Re solution 
Customer concerned about this happening again and wants to have a fraud case assigned and investigated 
Into further. 
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EFTA00263888

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I reported the Fraudulent malicious Activity of the newly created business account to Joshua 
Adams, Business Consultant, Telstra Store, Kadina who proceeded to file a report to the Fraud 
Department and requested an investigation into the activity - Refer to Telstra Report dated 
1/1 0/2020 
received no reply or response from this report. 
The Fraudulent and malicious Activity continued and escalated. 
On the 25/03/2021 I reported the activity again to Joshua Adams, Business Consultant, Telstra 
Store, Kadina and reported that I had not received any contact from the Fraud Department 
concerning the report that he had submitted. I requested a change of mobile phone number with 
the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile 
phone number and did a check to ensure that the new number that I had been given was a newly 
created number that had not been circulated before my use, to ensure that the same activity would 
not occur and if it did would be seen as suspicious activity continued. 
..•••• 
On the 25/03/2021 I reported the Fraudulent Malicious activity to Isobelle Oppeloar, Manager, 
Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an 
investigation with the higher authority of the Fraud Division or CEO of Telstra, due to ongoing 
issues over a 10 year period of continuous Fraudulent Activity. - Refer to Letter addressed to 
Isobelle Oppeloar, Manager - Refer to document filed report and Case ID number 
I received contact from Telstra higher authority but missed the call and am waiting for the second 
contact, to ring me back as informed in the voice recorded message left on my mobile phone to 
discuss the issue. 
On the 13th April 2021 I sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew 
Penn, Melbourne, Victoria from the Norwood Post Office branch, Adelaide informing the CEO of 
the continuous Fraudulent Malicious Activity that had been occurring in my personal and newly 
created business account with Restricted Access, and requested a thorough investigation into the 
activity and provided the documented evidence of the activity that had been occurring in all 
servers and over a long period of time, and following re-location and change of details 
Refer to letter addressed to CEO - Mr Andrew Penn - Telstra 1-lead Office, Melbourne 
Specific Targeting of an Individual - Every location , re-location, changed servers and personal 
details, including change of phone numbers - Pattern of Illegal Activity 
CEO - REPLY 
Ron -'Telstra Head Office - 4th May 2021 
I received phone contact from Ron, Telstra Head Office following the submitted letter to Mr 
Andrew Penn, CEO of Telstra Head Office - Recorded Phone call. 
I was informed that the reports that had been submitted over a 10 year period in 
Telecommunication Systems concerning continuous ongoing Fraudulent Activity in my accounts, 
following Restricted Access applied, change of phone numbers, change of details personal and 
business, change of servers and relocation we 
:identified as Government and Police Sources 
Remotely Accessing servers, accounts and computer hardware to result in the Fraudulent activity ;Ile
that had been occurring, which included blocked contact, altered and blocked messages, blocked 
access to intemet services, websites and contacts, impersonating of companies, unusual messages 
and phone calls from unknown people, blocked contact and altered messages to my children, as 
informed by my chikkevind resulted in isolation in 2014 - 2016 Extreme Sexual Targeting, Police 
Targeting and detentioerhis information confirmed the details obtained in 2016 Origin 
Electricity account that incurred an Excessive Rise in billing that remained unexplained and 
resulted in the barcode being scanned as a Police Source causing the Fraudulent Activity. 
Townsville CC Parkingfines (Queensland Police Source). Sr 
The source of the Continuous Illegal Acii7ity has now heen Icicniiiied as Government and Police 
Specific Targeting of an Individual over a 27 year period which resulted in the 2017 Murder to 
Appear as Suidide by medication as a result of Police Targeting (Detention in Glenside Mental 
Health Facility) 
EFTA00263889

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Daily water use 
Your average daily water use compared with the 
same quarter for previous years. 
20001 
ml
16001 
12001 
800 
01$ 
I 
• I 
2013 
Find out more about water and wastewater 
services at www.sawater.com.au. 
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Amount paid $ 
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PAY 
Biller coda: 8888 
Ref: 3528699001 
SI-vit• - 
Telephone and Internet Battking - ailefe Call your bank 
or financial Institution to make this payment from your 
cheque, savings, debit, credit card or transaction amount. 
More information: www.bpay.00m.au 
Trancode 
User code 
Commonwealth Bank ref 
831 
009915 
3528699001 
cc.,ONYT-S 
SA Water 
250 Victoria Square / Tamdanyangga 
Adelaide SA 5000 
GPO 1751 
Adelaide SA 5001 
ABN 69 336 525 019 
www.sawater.com.au 
Enquiries 
General, billing and 
payment difficulties 1300 650 950 
Monday to Friday 
8.30am-Som 
• 
Service difficulties 
7 days per week 
Water Wise Hotline 
Your account 
Account number 
1300 883 121 
24 hours per day 
1800 130 952 
08 May 13 
4 Invoice date 
Pay by 
27 May 13 
Total due 
$569.01 
Account summary 
Previous balance 
$181.69 
Amount paid 
$181.69cr 
*
 New charges 
Eyes•stuE RISE $569.01 
Current balance 
$569.01 
FROM RENT n 
Payment slip 
Account number 
35 28699 00 1 
Invoice date 
08 May 13 
Pay by 
27 May 13 
Total due 
$569.01 
C SA Water 
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EFTA00263890

Riders Real Estate Port Pirie 
91 Florence Street 
Port Pirie SA 5540 
Phone 8632 2377 Fax 8632 2614 
Email 
S ce -3SIVEL 
RASE lt4 
OfYTER. ACC cdvNTS 
eSTPITE. ACIENTS 
PA..vott 1N 
ettC) GRES 
T tlo$ eilt-a C. 
^1E-S43 
HfaanaM vJ 
St-KY-59 
Tenant Invoice 
•••• 
Regarding: 
4t-st 
Ref: 
Page: 1 
Description 
Due Date 
Amount 
Credit 
Owing 
)4 Water Usage 22/11/12 - 26/3/13 
05/06/13 
369.95 
0.00 
369.95 
Meter Reading: 2830 Units Used: 148 Allowance: 120 
Usage Charge 
369.95 
Water Supply Charge April - June 
05/06/13 
73.25 
0.00 
73.25 
Amount Pending Includes 0.00 GST 
443.20 
Total Owing 
$443.20 
EFTA00263891

Elders Real Estate Port Pirie 
91 Florence Street 
Port Pine SA 5540 
Phone 8632 2377 Fax 8632 2614 
Email 
f1/4)c, v. IN c)6..4r-t" o Krr 
HeNT" 
c 
e.-- 
57t9CI6
Tenant Invoice 
Regarding: 
4 Date: 16/07/13 
Ref: 1
Page: 
Description 
Due Date 
Amount 
Credit 
Owing 
4•• Water Usage 22/11/12 - 26/3/13 
05/06/13 
369.95 *100.00 
269.95 
Meter Reading: 2830 Units Used: 148 Allowance: 120 
Usage Charge 
369.95 
Water Supply Charge April - June 
05/06/13 
73.25 
0.00 
73.25 
* Due Now Includes 0.00 GST 
343.20 
Total Owing 
$343.20 
THIS INVOICE CAN BE PAID BY BPAY AS A SEPARATE TRANSACTION FROM YOUR RENT. 
IF YOU DO NOT HAVE BPAY DETAILS PLEASE CALL OUR OFFICE ON 8632 2377 
*IT,‘ 
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Ci tci
EFTA00263892

Mr6- R TO tI 96C-_, 
I A MOOSE SRL-C ( -MOST FUND SP NprreR 
*RE Cs.) c PIED 
Cry 21. 
Pirie Properties 
131 Ellen Street 
Port Pine SA 5540 
l a= 
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coNcepT5 
--(BC-t6 4( 
C)2(.3 
TAX INVOICE 
FiNPrINC-t 
ABN: 
Owner 
William & Heather Stephens 
Id. 
52009 
Manager SMART 
Date 
14/11/2014 
Page 1 of 1 
Detail 
Re: 
Current Charges 
)‘. Water OvAng 
1„b1/4.
4- twi :cr.)" 
Charge 
From 
To 
Amount Due 
Due Date 
$40.00 4-JUN-2014 
25-AUG-2014 
$40.00 
30/11/2014 
TOTAL Current Charges 
$40.00 
TOTAL INVOICED: 
$40.00 
Penalty Interest rates will be incurred on all fees & levies that remain unpaid after a period of 30 days 
have lapsed from the due date. 
Please Return this Section with your cheque made payable to the above Century 21 Port Pine 
Return address 
Date Printed 
Total Invoiced 
Payment From 
Re: 
Code 
14/11/2014 
$40.00 
MEADO7 
30 days 
$0.00 
Aged Debt 
60 Days 
$0.00 
90 Days 
$0.00 
EFTA00263893

I
1® 
Pirie Properties 
t 
MSC IN LrI IL.t p c 
131 Ellen Street 
Port Pirie SA 5540 
P: (08) 8632 4077 
F: (08) 8633 0375 
ABN: 
56 078 190 575 
Owner 
William & Heather Stephens 
Id. 
54557 
Manage! JEFFRIES 
iSp. Date 
12/05/2015 
TAX INVOICE 
Page 1 of 1 
Detail 
Charge 
From 
To 
Amount Due 
Due Date 
Re: 
Current Charges 
,LWater Owing 
€SCRs-A'T t NC, 
$252.60 28-NOV-2014 
C i IF1P-C,E --) 
27-FEB-2015 
$252.60 
22/05/2015 
TOTAL Current Charges 
WA) 
TOTAL INVOICED: 
Cis2.60 
(Mc pi; 
COlvimeNctiv4 • gPM 
Penalty Interest rates will be incurred on all fees & levies that remain unpaid after a period of 30 days 
have lapsed from the due date. 
Piease Return this Section with your cheque made payable to the above Century 21 Port Pine 
Return address 
Date Printed 
12/05/2015 
Total Invoiced 
$252.60 
Payment From 
Re: 
Code 
MEAD07 
30 days 
$0.00 
Aged Debt 
60 Days 
$0.00 
90 Days 
$0.00 
EFTA00263894

Pirie Properties 
131 Ellen Street 
Port Pirie SA 5540 
P: (08) 8632 4077 
F: (08) 8633 0375 
E: 
Mrs 
ESC ft Len- t ti C,  
EiccESSIve RASE 
t. 
L VT*CE-c3 
nor 
t t 
P ROC.R.ESra 
Hfu1/41t- 
%AI Rt-rreu‘5 csA3e-ereS TAX INVOICE 
`5c121ce 
ABN: 
56 078 190 575 
Owner 
William & Heather Stephens 
Id. 
55838 
Manager JEFFRIES 
•- Date 
14/08/2015 
Page 1 of 1 
Detail 
Charge 
From 
Tc 
Amount Due 
Due Date 
Re: 
Current Charges 
'Water Owing 
$137.70 27-FEB-2015 
 9-JUN-2015 
$137.70 
2110812015 
TOTAL Current Charges 
$137.70 
TOTAL INVOICED: 
$137.70 
Penalty Interest rates will be incurred on all fees & levies that remain unpaid after a period of 30 days 
have lapsed from the due date. 
Please Return this Section with your cheque made payable to the above Century 21 Port Pirie 
Return address 
Date Printed 
14108/2015 
Total Invoiced 
$137.70 
Payment From 
Re: 
Code 
MEADO7 
30 days 
$0.00 
Aged Debt 
60 Days 
$0.00 
90 Days 
$0.00 
EFTA00263895

RePogren FRedoucer.r facrt vi-ry t N 
UT( treo 
SS 06 REMO I NEE:, UM RF.e.0  ve_f3 
4 3 November 2015 4 
— (20 k 5 
NS= 
Dear Ms= 
energy & water 
OMBUDSMAN S A 
ABN 11 089 791 604 
GPO Box 2947 
Adelaide SA 5001 
Freecall 1800 665 565 
Free tax 1800 665 165 
contectuewosa.com.au 
www.ewosa.com.au 
I am writing to customers who have had contact with the Energy and Water Ombudsman's 
office In the past year, to advise that we will be undertaking a review of the Ombudsman 
Scheme over the next few months. An important part of this review will be a survey to 
customers, to gain feedback on their interactions with our office. 
This letter is to advise you that Harrison Research will be contacting a random selection 
of customers during November and inviting them to take part in a survey about their 
experiences with our office and seeking feedback for ways in which the Scheme might be 
improved. If you are contacted, I would like to encourage you to take part In this survey 
so that opinions from a wide cross section of customers can be taken into account. 
Harrison Research is a quality-accredited research agency and will ensure that anything 
you tell them will remain confidential. Your answers will be combined with those of other 
customers taking part and no one's individual answers will be passed on to the Scheme or 
the energy or water service providers. 
Unless you ask us not to, your contact details may be forwarded to Harrison Research and 
they may contact you by phone to interview you. The only details they will receive from 
us will be your name (so they speak to the right person), your telephone number and the 
broad category that your case fell into, i.e. billing, competition, customer service, supply 
quality etc. No other details of your case will be passed on. 
If you would prefer not to participate in this survey, please notify this office by close of 
business Monday, 16" November 2015 either by email to contact@ewosa.com.au or 
by telephone to (08) 8216 1888. 
Yours sincerely 
Sandy Canale 
Energy and Water Ombudsman (SA) 
An independent body established to investigate and resolve disputes between customers and electricity, gas and water companies. 
EFTA00263896

ConnsonwealthBank 
Commonwealth Bank of Australia 
ABN 48 123 123 124 
•
 
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Page 
of 4 
LIST OF TRANSACTIONS 
Branch 
'k  Pon Pine SA 
Account Identification Number 
Account Currency 
AUD 
Shortname 
Type of Account 
Personal Transaction 
Transactions Begin 
05JAN2016 
*. Transactions End 
01DEC2015 
Date 
asap:mm.6 
Transaction Detail 
Direct credit 015884 ADS 
coy sam17218 
Debit 
Credit 
Balance 
IS1A5962502823483V 
108.78 
365.55 
053AN2016 
Direct Credit 015884 ADS 
GOV TAMIL/ZS 
841A5962502823483V 
256.52 
256.77 
03TAN2016 
Wdl ATM PIA ATM PORT PIRIE 
CAC SA 550999 
ADS 
50.00 
0.25 
02.7.Aw2016 
Direct Credit 001248 
CTRISHR NmISTART 
411A5928502823483V 
53.50 
50.25 
01JAM2016 
Account Foe 
4.00 
3.25DR 
OLIAN2016 
Debit Excess Interest 
0.11 
0.75 
31DEC2015 
SWPOIMART 569 
PORT 
31D1C2015 
PIRIE 
fled O'dzawn Approval Port 
21.00 
0.86 
Firs. 
10.00 
21.86 
30DEC2015 Writ 
115810 PORT PIRIE 
ADS 
Card xx1161 
Value Date: 29/12/2015 
6.50 
11.86 
30D5C2015 
CHEAP AS CHIPS 
PORT 
PIRIE 
AU 
12.00 
t4 el wee, 
18.36 
— 
3098C2015 
teak Dep Branch Kadin* 
50.00 -• Derv.. I -
%; 
c, 
30.96 
r 
30DEC2015 
Direct Credit 079523 Child 
Support 
CSA593704600999910 
15.64 F 1 t
 ipte:cmca. 64DR 
2901:C2015 
24D1C2015 
Non CBA ATM Enquiry am 
Overdrawing Approval Peat 
2.50 
SC:V(3MT 
35.28DR 
1 
For overdrawing that 
10.00 
32.70DR 
e's 23DEC2015 
occurred 23712/15 
CHELSEA BAY P/L PORT PIRIE 
ADS 
Card zx1161 
Value Date: 21/12/2015 
25.99 
22.78DR 
AOM 23DBC2015.
CHELSEA BAT P/L PORT PIRMS. - p,c, 
i 
ml 
NO 
tAfPicE 
Card xx1161 
'THESE. i. s....'..4.4-tfac..t.':,
Value Date: 21/12/2015 
8.00 
3.21 
Total Debits 
140.10 
Total Credits 
494.44 
EFTA00263897

CommomwealthBark 
Commonwealth Bank of Australia 
ABN 48 123 123 124 
LIST OF TRANSACTIONS 
Page 2 
of 4 
Branch 
Port Pirie SA 
Account Identification Number 
Account Currency 
AUD 
Shortname 
Type of Account 
Personal Transaction 
Transactions Begin 
05JAN2016 
Transactions End 
01DEC2015 
Date 
23DEC2015 
23DEC2015 
Transaction Detail 
Non CAA ATM Withdrawal. Fee 
MI ATM Redi ATM REDIATM 
91-95 PORT RIRIE 
AU 
Debit 
2.30 
400.00 
Credit 
Balance 
11.21 
13.71 
23DEC2015 
Non CBA AMR Enquiry Fee 
2.50 
413.71 
22DEC2015 
Direct Credit 015884 AD'S 
GOV FAMILIES 
FB1A5689502823483V 
108.78 
416.21 
22DEC2015 
Direct Credit 015884 ADS 
GOV FAMILIES 
841A5689502823483V 
256.52 
307.43 
21DEC2015 
CHELSEA BAY P/L 
PORT 
Om rice ni rt. 
19.00 
50.91 
PIRIE SA 
21DEC2015 
CHELSEA BAY P/L 
PORT 
_ cater), 
Fick 
23.99 
69.91 
20DEC2015 
KINGSTON ROAD MTNI-M RIBBON 
30.00 
lino 95.90 
PARE SA 
20DEC2015 
Direct Credit 001248 
rotst-) wvi 
€yftt4St'°S 
CTRLINK NEWSTART 
411A5655502823483V 
53.50 
125.90 
18DEC2015 
MART PORT PIRM 
RA 
AU 
79.00 
72.40 
17DEC2015 
WOOLWORTHS 
5603 PORT 
PIUS BA 
AU 
16.00 
151.40 
170102015 
WOOLWORTHS 
5603 PORT 
PIRIE SA 
AU 
12.84 
167.40 
17DEC2015 
Wd1 ATM CIA ATM PORT PIRIE 
SA 550901 
ADS 
50.00 
180.24 
16DEC2015 
BP PORT PIRIE 5434 PORT 
PIRIE 
AU 
27.60 
230.24 
15DEC2015 
BP PORT P/RIE 5434 PORT 
PIRIE 
AU 
20.00 
257.84 
15DEC2015 
Non CBA ATM Withdrawal PS. 
2.80 
277.84 
15DEC2015 
Adl ATM BBL OTR BP Port 
ear ISDEC2015 
Pirie Port Pixie 
BRAD 
Direct Credit 079523 Child 
200.00 
280.64 
Support 
C8A593704600999911 
18.33 
480.64 
wcattcx 
Pal 
- 53/ 1 ( tb 7 TRAM-,Pc-nct.; Da: u c\1C 
'QsOrrla en:rr rot- OS TO P Pry DEL( c aeni T Acc_O(*Jr 
FLNIDS MiSSI 
FROM %SANK ftccoa 
- NE W PCC&ON-Tr" 
ccrimonwNicerci“ 4Er>c7N)K 
Total Debits 
1.028.33 
Total Credits 
931.57 
EFTA00263898

ConnionweattliBank 
Commonwealth Bank of Australia 
ABN 48 123 123 124 
LIST OF TRANSACTIONS 
Page 3 
of 
4 
Branch 
Port Pirie SA 
Account ldenttfication Number 
Account Currency 
AUD 
Shortname 
Type of Account 
Personal Transaction 
Transactiona Begin 
05JAN2016 
Transactions End 
01DEC2015 
Date 
150802015 
Transactlon Detail 
Direct Credit 015884 AUS 
GOV PAMILIES 
Debit 
Credit 
Balance 
841.54945028234837 
462.00 
462.31 
14DEC2015 
OMES PORT PIM 
SA 
AU 
99.00 
0.31 
14DEC2015 
Non CBAATK Withdrawal rom 
2.50 
99.31 
14DEC2015 
Ndl ATM Radi ATM RiDIATM 
91-95 PORT PIRIE 
AU 
200.00 
101.81 
121=2015 
Direct Credit 015884 ADS 
GOV PAMIL/ZS 
841134555028234837 
300.00 
301.81 
10DEC2015 
RISDOW BOTEL 
PRT 
10DEC2015 
PIM MAT 
AU 
CHELSEA BAY PIL 
PORT 
mroce 
10.00 
1.81 
10DEC2015 
PIP= SA 
ma ATM CBA ASTI PORT PIRIE e 
ae-ne.-> E 
8.00 
11.81 
SA 550901 
AUG 
20.00 
19.81 
080802015 
Non CBA ATM Withdrawal Pee 
2.50 
39.81 
OODEC2015 
Won ATM Radi AM REDIATM 
91-95 PORT PIRIE 
AU 
100.00 
42.31 
08DEC2015 
DOLES PORT PIRIE 
SA 
AU 
Cash Out $50.00 Purchaee 
$25.42 
75.42 
142.31 
08DEC2015 
Non CBS. ATM Withdrawal Tse 
2.50 
217.73 
08DEC2015 
Md1 ATM Redi AM RZDIATM 
91-95 PORT PIRIE 
AU 
200.00 
220.23 
08DEC2015 
Non CBA ATM Enquiry Fee 
2.50 
420.23 
08DEC2015 
Direct Credit 015884 AUS 
GOV FAMILIES 
PRIA5299502823483V 
108.78 
422.73 
08DEC2015 
Direct Credit 015884 ADS 
GOV YAMMLIES 
• 
8411.52995028234837 
315.18 
313.95 
06DEC2015 
Non CBA ATM Enquiry Pas 
2.00 
1.23DR 
06DEC2015 
BP PORT PIRIE 5434 PORT 
PIRIE 
AU 
25.35 
0.77 
Total Debits 
1,778.10 
Total Credits 
2,117.53 
EFTA00263899

BANKING INSTITUTIONS - CONTACT 
ANZ BANKING INSTITUTION - PORT PIRIE 
a)k 
ANZ, Port Pirie - 23/05/2013 - Manager / Michelle Andrews Telstra illegal access to bank 
account withdrawing hinds without access to banking detail' withdrawn funds $25.00 
6/07/2010 - Telstra BPAY $25.00 
ANZ, Port Pirie - 5/11/2015 - Jaden - Ordered statement 
ANZ, Port Pirie - 23/05/2013 - Jaden - Telstra illegal withdrawing funds from account 
17/11/2015 - Reason for closure of account 
ANZ, Pon..Pirie - 23/10/2015 - Shaheer / Head Office / transferred to Port Pirie branch 
Ph # 08762 48100 
ANZ, Port Pirie - 23/10/2015 - Left message on answering machine - Ph #Ma 
ANZ, Port Pine - Loren - Requesting information in regards to original copies of complaint 
concerning Telstra withdrawing funds without having access to my banking details 
COMMONWEALTH BANKING INSTITUTION - PORT PIRIE 
Commonwealth Bank - 18/11/2015 / checked account on 17/11/2015 / $18.00 / spent $10.80 
Missing funds from bank account 
EFTA00263900