EFTA00262077

8/13/23, 9:06 AM 
Gmail - Second Unsurnssful Payment attempt 
3495 P.* mot Ada& Sore 770. Atlanta. GA 30305171ansedion Senecas &amp Limos (No. 1939607), framsecnon Services Group Limited (No. 2380101). Cktivana tinted (Mu 
874046),SuPerbrilarra Larded (kV 6072774)6nd Software Wider umbra (No. 3870790, ad incorporated in New Zealand nen rapt/end orkes at 5 Tea Ivo/chaps° Way, h'crv.“ili. 
Auckand. 0627. New ZatrandlOabbuccese Lkeled (No. 620.156) is a company Incorporated h New Zeorend with its rogistenad °ace • t 5 The Werehmice Way Nnithcoa. 
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raw Zealand end hen maned Forrencler Sante Provider with number 4407661 Penman HZ taut 
(Na 5691727)a a company Incorporated kr Now Zealand war is resisterect °Oka at 
5 The Weinnouse 'Nes Nommom. Auckara, 0627. Now ZaaNt2 and is an aulhOnSocl Financial Service Reader WA number 4436261Clubware Pry Umtata (NO. 115 98590:1. Links 
efoatfar Sekihons Fly W (Nu 104 429 923), Terra Ply cro pia /56 032 138). Malice PtyLimaad (No. 604 322 910). OK Technobglee Thy Uinta (Na 119998 122), Paysmert Pt/ tinted 
(NO. 117 597 0101 end Labilsuroess Pry unwed (No. 095 551 581) are as companies incorporated in Austimrs will:offices a 520 Bourke Street. Metocent Vibram 3000 and are rapt-Pend 
reprosetrafivas Wee Eansection Services //obey Urnied's Australian Financier Sentra Licence with number 3382561Traittactan Sates Group UM& (Mx 9766546). rouorooratod 
EglandS Wales wan Is racial:wed cages at 1st Floor Centre/ Sou= South. Orchard Street amnesia Upon Tyne NE1 3AZ UncarKIngdom I Dalt Finance Coax:Sons PLC (Company No: 
63122873 /PCA No: 758925)and Hart Ms Services Ltd (Company No: 02982925 /FGA No: 779275) are bah comperwas incorpozeleci in Errand Wales wan Mak repatered Places a/ Ise 
Floor Central Satan South, orchard Street Newasstre Upon Tyne NE1 3AZ United Kingdom air Sono authorised by The Finencled Conduct Authority to prmikle payment amt.'s I PerledMind 
Inc (No 0C1240530). incorporated in Canada Mtn Ns regCslaroct address of 503.4790 towhead Hwy &maxi ;JIG CA 81I.00•0001 SAS (Na 514 274 299 00049) and SYnoo4  SAS (No. 479
490 898 00042). are both companies income/Wed in flame war registered cakesst2 Rue Du Onfteriu. 87370 Seint.Suipice-L.ikPeahr Xplor Pay 61V. (No. 881555648 /DNB No: R180081) 
Is • company incorporated in The Motherrancls war registered ekes of s: 'J.:Wonsan 411, tor= Amsterdam and hold a keno. to area** PSITTea Santee frOM Do Nedenare5e-h0 
Bank I TSG AWN) K IC (No. 0111-01-085211). incorporated in Japan net es regafaild care at 40F, Sabina Scramble Square, Sato" Shibuyaark Tokyo, Japan. 
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EFTA00262097

1/28/24, 11:05 AM 
Gmail - Gym Membership CCSLC 
Thank you for the email and information you have provided concerning my gym membership payments and the issue 
we discussed. 
I will make an appointment with my banking institution tomorrow to inform them of this issue and get it rectified, as it is 
either a banking issue or the payment system issue, but as I have been in contact with the payment system and they 
stated the problem is not with them I will now contact my banking institution and get them to investigate the problem . 
Hopefully this will rectify it quickly. I will keep you informed of the outcome. 
Concerning the concession enquiry I made, I should have been paying concession rates originally from the start of 
my contract and was not placed on the right payment scheme or amount, as I have been on a carer pension 
concession since the date of December 2019. As this contract issue was not my fault and I am eligible for concession 
from the start of my contract am I now able to 
1. Be placed on the right contract payment scheme and 
2. Be rebated for being placed on the wrong contract and paying more than I should have been since January, which 
if I am entitled to should be back dated and eliminate any transaction issue that have currently arisen and cover 
payments until this issue is rectified, including late fees charged. Please let me know if all this is possible. 
I have attached a copy of mu pension concession card for your review and verification of my eligibility. 
Thank you 
AK MA. 
On Mon, 21 Aug 2023 6:21 
6:21 am Copper Coast Admin, e
> wrote: 
Good Morning M, 
Please see below transactions from Debit Success saying it is insufficient funds in your account causing 
the overdue issue, can you please take this to your bank and get them to clarify why the payments are 
bouncing back? the next payment to come out will be for $47 today which is for 3 $10 fees for trying 
•=--, 
to take payment but bouncing back due to insufficient fees plus your payment for this week. We can 
change your membership to concession if you bring your concession card into the front desk then I will 
change your payment to $15.50 per week. 
I hope you can get this sorted at your bank as I have checked with Debit Success who takes the 
payments and they are saying insufficient funds. 
Kind Regards, 
Lisa Raymond 
Customer Service Supervisor 
Copper Coast Sports and Leisure Centre 
1 Doswell Terrace, Kadina, SA, 5554 
Phone: -
3 attachments 
20230821_115249.Jpg 
731K 
https://mailgoogle.00m/mad/u/Oniktb27812ae2f&yiew=pt&search=all&pemahld=thread-f:177478272978919422280sqt=1&simpl=msg4:1774782... 
2/5 
EFTA00262098

1/26/24, 11:05AM 
Gmail - Gym Membership CCSLC 
lIELIOOL 
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Cop er Coast Admin < 
> 
21 August 2023 at 12:51 
To: 
Hi 
Thanks for the reply and attaching a copy of your concession card I have gone on and changed your 
membership to concession $15.50 weekly as of now. Hopefully the bank can get it sorted for you, look 
forward to hearing back from you. 
Kind Regards, 
Lisa Raymond 
Customer Service Supervisor 
Copper Coast Sports and Leisure Centre 
1 Doswell Terrace, Kadina, SA, 5554 
Phone: 
From: 
Sent: 21 August 2023 12:33 
To: Copper Coast Admin < 
Subject: Re: Gym Membership CCSLC 
EXTERNAL 
This email originated from outside of the organization. Do not click on links or open attachments unless 
you recognize the sender and know the content is safe. 
Good morning Lisa, 
Thank you for the email and information you have provided concerning my gym membership payments and the issue 
we discussed. 
I will make an appointment with my banking institution tomorrow to inform them of this issue and get it rectified, as it is 
either a banking issue or the payment system issue, but as I have been in contact with the payment system and they 
stated the problem is not with them I will now contact my banking institution and get them to investigate the problem . 
Hopefully this will rectify it quickly. I will keep you informed of the outcome. 
Concerning the concession enquiry I made, I should have been paying concession rates originally from the start of 
my contract and was not placed on the right payment scheme or amount, as I have been on a carer pension 
concession since the date of December 2019. As this contract issue was not my fault and I am eligible for concession 
from the start of my contract am I now able to 
1. Be placed on the right contract payment scheme and 
httosllimaiLocoole.com/maiVu/0/?ik=b27812ae218,yiew=pl&search=all&permthid=thread-t:17747827297891942228dsql=1&simpl=msg-t1774782... 
3/5 
EFTA00262099

1/26/24, 11:05 AM 
Gmail - Gym Membership CCSLC 
M Gmail 
Gym Membership CCSLC 
4 messages 
To 
To: 
Good Morning =, 
Please see below transactions from Debit Success saying it is insufficient funds in your account causing 
the overdue issue, can you please take this to your bank and get them to clarify why the payments are 
bouncing back? the next payment to come out will be for $47 today which is for 3 $10 fees for trying to 
take payment but bouncing back due to insufficient fees plus your payment for this week. We can 
change your membership to concession if you bring your concession card into the front desk then I will 
change your payment to $15.50 per week. 
I hope you can get this sorted at your bank as I have checked with Debit Success who takes the 
payments and they are saying insufficient funds. 
15 
S1 
) 
1.74 
Kind Regards, 
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21 August 2023 at 06:21 
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Lisa Raymond 
Customer Service Supervisor 
Copper Coast Sports and Leisure Centre 
1 Doswell Terrace, Kadina, SA, 5554 
Phone: 
21 August 2023 at 12:03 
To: Copper Coast Admin < 
Good morning Lisa, 
https://mail.google.corrUmalau/0nik=b27812ae2f&yiew=pt&search=all&permthicl=thread-t1774782729789194222&asqta18,simpl=msg-f.1774782... 
1/5 
EFTA00262100

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RECENT TRANSACTIONS LIST AS AT 
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DATE DEsCRIPTION 
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1008 CASH DEPOSIT 
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S10.00DR 
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0708 CASH DEPOSIT 
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1 Aug 2023 
1 Aug 2023 
1 Aug 2023 
1 Aug 2023 
Jul 2023 
Return 31/07/23 
Direct Debit 184534 Copper Coast Fit 
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31 Jul 2023 
Direct Debit 184534 Copper Coast Fit 
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Ongoing payment Issues as reported - Email 
+$34.00 
$54.72 
-$34.00 
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rnafirl 
11:13am (Svdnerviklebourrm ;5'nol 
EFTA00262102

1/26/24. 10:56 AM 
Gmail - Cancellation of Gym MShip CCSLC 
From: 
Sent: 30 October 2023 20:54
To: Copper Coast Admin 
Subject: Re: Cancellation of Gym MShip CCSLC 
This email originated from outside of the organization. Do not click on links or open attachments unless 
you recognize the sender and know the content is safe. 
Quoted text hidden] 
To: Copper Coast Admin < 
31 October 2023 at 08:00 
Thanks Lisa. I reported this continuous suspicious activity as a matter of concern for you and your customers 
concerning scams and fraud activity. 
I myself have been confirmed as a victim of crime so am very aware of suspicious activity and no how to recognise 
the activity as soon as it occurs as I have been reporting this kind of activity for over 10 years in all of my accounts 
and am currently addressing this issue with higher authorities, FBI and the attorney General of SA. 
Kind Re ards 
'Quoted text hidden) 
httpsfirnail.gowle.com/maille/Ortik=b27812ae2f8vIewnPt&search=all&Permthid=thread-fl774159634563680279Saimpl=msg-t1774159634563... 
414 
EFTA00262103

1/26/24. 10:55 AM 
Gmail - Cancellation of Gym MShip CCSLC 
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To: 
14 August 2023 at 09:17 
I have just called Debit Success to un cancel your membership as you 
-m to cancel I was 
unable to get the membership back up and running, you need to call 
•r email to have your 
membership restarted. I did try to stop the payment today which is for 27 w is is a $10 fee for 
insufficient funds plus your normal weekly $17 fee but it has already gone to the bank I will check 
tomorrow or the next day and see if it has gone through. I have put on a suspension for the next 
payment for your membership $ 17 the fee of $10 will only come out on the 21st August. Hopefully this 
all makes sense. 
Kind Regards, 
Lisa Raymond 
Customer Service Supervisor 
Copper Coast Sports and Leisure Centre 
1 Doswell Terrace, Kadina, SA, 5554 
Phone: 
To: Copper Coast Aranin 
> 
Dear Lisa, 
14 August 2023 at 11:03 
Thank you very much for all of your assistance, much appreciated. 
I will send an email immediately and restart the membership and we'll go from there. 
Today's payment will definitely go through tomorrow, as today there are no funds in there as explained this moming. 
Thank you for suspending the next payment which will give me time to sort all of this out. 
(Cleated text hidden] 
To: Copper Coast Aranin 
> 
OAbelgravialeisure 
30 October 2023 at 20:24 
65STIRLINGTERRACE 
https://mail.googie.comimait/uPOrtik=b27812ae2f&view=pt&search=all&Perrnthid=thread-E1774159634563880279&simpl=msg-t 1774159634563... 
1/4 
EFTA00262104

1/26/24, 10:58AM 
Gmail - First Unsuccessful Payment attempt 
this account as I have been confirmed as a victim of crime of money laundering and therefore all transactions are 
monitored by the banking institution carefully. 
I am requesting that a full Investigation be carried out as to why the funds keep being reversed with each payment. 
If a solution can not be resolved concerning this matter I will report the matter to higher authority. 
Kind Regard 
(Cuoted text hidden) 
AU - Notifications Customer Service < 
To: 1 
17 October 2023 at 10:35 
Dear 
Thank you for contacting Debitsuccess. Your account has been set back to ongoing, as requested. 
Please note that it is your bank who reverses these transactions, and in this case the reason they provided is 
insufficient funds. 
In order for your bank to accept the direct debits cleared and available funds need to be in your account for the full 
24 hours on the day your debit is due. Any pending transactions, transfers, or other expenditure will affect the 
availability of funds. The failed attempts will show as a return/refund on your bank statement within 1-4 working days 
after the initial attempt has been made. This is not a refund amount, it is simply a rejection of payments that have not 
cleared due to funds not being available at the time the attempt was made. 
If you have any other enquiries please respond directly to this email. Our standard processing time for emails is three 
business days. 
OccieRjad 
; 
/ CE_S ea_IS//-2ArJA-6etZ. - CA, .2.O 
Kind regards, 
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(Quoted text hidden) 
(Quoted text hidden) 
(Quoted text hidden) 
(Quoted text hidden] 
1. 
Go 
to 
https://xplorcontactcenter.my.salesforce.com/apextAFSC UrICheck?id= 
05a098V00001RDPvjQAH to make a payment using a credit/debit card or online banking. If 
you are using a new card and wish to update the details please ensure that you select the 
option to save this card for future payments. 
2. Contact the Debit Success Customer Services Team on 1800 040 576 and arrange to pay 
the arrears amount of $ 25.5 with a credit/debit card before your next debit. 
httpsl/mail.google.corn/maiVu/Ortiktb27812ae2f8vierept&searchsall&permthid=thread-f:17796249762366405938simPlamsg4:1779624976236... 
316 
EFTA00262105

Gmail - First Unsuccessful Payment attempt 
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Debit Success Reference1 
Overdue Amount: $ 25.5 Due for Immediate payment 
OVERDUE NOTICE 
15 September 2023 at 15:10 
Belgravia eisure 
If you have already paid the overdue within the last 24 hours, please disregard this email. 
We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has 
been unsuccessful and as such your account has become overdue. If you have recently completed a suspension 
period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may 
include default fees and other charges applied in accordance with your agreement. 
Please take one of the following steps as soon as possible: 
1. 
Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or 
online banking. If you are using a new card and wish to update the details please ensure that 
you select the option to save this card for future payments. 
https://mail.google.comlmailM/Onik=b27812ae2Mview=pt&search=allapermthid=thread-11777080940210451470&sImpl:msg-f: 17770809402104... 1/2 
EFTA00262106

1/26/24, 10:56 AM 
Gmail - Past Unsuccessful Payment attempt 
M Gmail 
First Unsuccessful Payment attempt 
13 messages 
o 
SA 
OVERDUE NOTICE 
Dear MS 
Debit Success Reference: 
Overdue Amount: $ 25.5 Due for Immediate payment 
29 September 2023 at 16:38 
belgravialeisure 
29-Sep-2023 
If you have already paid the overdue within the last 24 hours, please disregard this email. 
We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has 
been unsuccessful and as such your account has become overdue. If you have recently completed a suspension 
period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may 
include default fees and other charges applied in accordance with your agreement. 
Please take one of the following steps as soon as possible: 
1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online 
banking. If you are using a new card and wish to update the details please ensure that you 
select the option to save this card for future payments. 
https://mail.google.com/mail/u/Onik=b27812ae2f&viewept&search=all&permthid=thread-f:1778354828795733442&simpIrmsg-1:1778354628795... 
1/9 
EFTA00262107

1/28/24. 10:58 AM 
Gmail - Nisi Unsuccessful Payment attempt 
2. Contact the Debit Success Customer Services Team on 
and arrange to pay 
the arrears amount of $ 25.5 with a credit/debit card before your next debit. 
3. 
Debit Success can help you to get back on track with your payments, ask them if a 
payment plan is available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your 
account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, 
please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are 
awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://paynow.debitsuccess.com/ 
Payment can be made by Credit, Debit Card or Bank Direct Transfer 
Total Due: $ 25.5 
Debit Success Reference 
30 September 2023 at 18:35 
Dear Copper Coast Fitness Team, 
I am contacting you to inform you due to personal reasons I am requesting cancellation of my gym membership 
contract. 
Could you please cancel my membership and inform me of the requested cancellation. 
Thank you 
https://mall.pooele.cornimaiVu/Onlk=b27812ae2fayieyept&search=all&Permthicl=thread-f:1778354828795733442&Mmpl=msg-f:1778354828795... 
29 
EFTA00262108

1f26/24, 10-.58 AM 
&nail - First Unsuccessful Payment attem t 
2. Contact the Debit Success Customer Services Team on 
the arrears amount of $ 25.5 with a credit/debit card e or 
nd arrange to pay 
y ur next debit. 
3. Debit Success can help you to get back on track with your payments, ask them if a 
payment plan is available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from 
your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual regular payment. If your payments have failed due to a change in card 
details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while 
you are awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC 
UrICheck?id=05a098V00001RASj5QAH 
Payment can be made by Credit, Debit Card or Bank Direct Transfer 
Total Due: $ 25.5 
Debit Success Reference: 
The information contained in this message is proprietary and/or confidential. if you are not the intended recipient, please: (i) 
delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender 
immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by 
persons other than the intended recipient. 
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ficoInvanl. Sint° 200. Crewe Coto,. MO 63141. USA I crESCO. LLC (Nn. 5650110). DWI, LLC (No. 7515966), both ccgai?..Ion m DO,SNO,O Enterprise Seinng Soktons. LLC (No 09000109992) 
https://mail.google.comimaiVu/Onik=b27812ae2f&view=pt8searth=all&permthid=thread-f:17763548287957334428simpl=msg-f:1778354828795... 
4/9 
EFTA00262109

1/26(24, 10:58 AM 
Grnail - First Unsuccessful Payment attempt 
ohterirre in Raids Fabricate Systems. !LC (Georgie No. 0263029). ISVI. (LC (Missouri No. LC001573291) and &ado" TLC (Texas No. 0800422290)0 nal offices at 3495 Piedmont Rd 
NE Sore HO, AI/ante, GA 303051 Transaction Services FloltArqs Limited (No. 1939607). Transaction Services Group Linsted (No 2390101). Mtwara tinted (No. 874046). Superior Adan 
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authonsed Financial Service Provider loth number 4107661 Penman HZ LIMOS (No 5691727)h a a corrpany wcomoneed in New Zealand with its rogis/wed 0600 at 5 The Warehouse WS/. 
NOrttr0(9. Auckland. Oe527. New Zealand and ts an authorised Financial Soma Pawkier with number 443026 IOutworn Pfy CMOS (NO. 115 985 905), Links Modular SCatOnt Ply Ltd (No 
104 129 923). Zonml Pty Lid (gm 156032 138). MYFItler fly tanied (No. 604 322 910). 01( Tochncstgies P4 anted (No. 119 998 122). Penman Ry Limited (No. II) 597 010) end 
Dobstsucons Plytreed (Na 095551 581) are ere companies inC0rpoteled in hafrafie wen ekes at 520 Bourke Street, Melbaine, Warm 3000 and are retatered representatives under 
Transdcbon Seniors HMOs; &nags Assn Son Ramo, Somtes Oconee *eh number 33625617ransealOn Services Group Tinned (No 9766556). incorporated in England 6 Weiss with a 
registered °Noes el 1st Root Central Square SOMA. Orchard Street, Newcastle Upon Lyn. NEI 3A2, United IGngdom I 
 
 ConectionS PLC (Company No: 03422873 / FCA No' 
756925) and Magmas Sennces LW (Company No: 02982925/ FCA No: 779275) ere both completes into, pecked In England .5 Wales with their registered offices al Ti? Alcor Central Square 
Soots, Orchard Street, 69044401ne upon Tyre NET 34Z, WOW Kingdom end are atithonsed by the Fnutinctal Conduct Authonty to provide payment sennteS I PertectIAnd One (Ha 
BC1240530). 11140,1201140114' Caned. 1949 As r89081, A18 80818111 at 503-11 W 
0 baufteed Hay Burnaby V5C 6 A 8 I Lodocom SAS (No 514 274 299 00049) and Sandie SAS (No. 179 190 898 
000421. Sr. both Canaan's: incon)Crated m France lath registered Oakes at 2 Ric 0u Clitke414 81370 SatriTSatace-ta-Powel XPla POT B.V. (No. 861555648/OW 
NIsocehis a 
company incorporated in The Netherlands with registered Mims at Stramndolsan 411, 1077) IX Amsterdam and holds a Sconce le provide payment services from De NedeffendSChe Bank I 
TSG Japan IC IC PIP 0111-01.015211). snwpc.aCed in Japan with as regulated office af 40F. Steger. stria Square, Shays. ShCoyeau. Tokyo. Japan. 
Calls to and from the companies may be recorded for quality purposes. 
This message, its contents and any attachments are private and confidential. If you have received this message in error, please let us know and 
remove it from your system immediately 
Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability 
for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or 
attachment. 
3 October 2023 at 09:34 
To: AU - Notifications Customer Service
Dear Debit Success, 
Thank you for the email. 
I am contacting you to inform you to disregard my request to cancel my gym membership as my original request due 
to personal reasons has been terminated and no longer exists and I wish to to continue my original membership. 
I am contacting you to inform you to cancel the termination of my membership as requested. 
Thank you 
[Quoted text hidden] 
AU - Notifications Customer  S 
3 October 2023 at 10:43 
To: " 
Dear MEM 
Debitsuccess reference number 
Facility name: Copper Coast Fitness 
Thank you for contacting Debitsuccess. 
Your account is set to ongoing as requested. 
(Quoted text hidden] 
[Quoted text hidden] 
[Quoted text hidden] 
https://xplorcontactcenter.my. salesforce. co m/a pexIAFS C 
UrICheck?id=05a098V00001PfEmQQAV 
https://xplorcontactcenter.my.salesforce.com/apex/AFSC U rIC heck?id=05a098V00001PfEmTQAV 
(Quoted text hidden] 
https://maitgoogle.com/mailiu/Onik=b27812ae218,view=pt&search=all&permthid=thread-f:17783548287957334428isimpl=msg-f:1778354828795.. 
5/9 
EFTA00262110

1/26/74. 10.58 AM 
ICuoted text ltdcon; 
Gmall - First Unsuccessful Payment attempt 
To: AU - Notifications Customer Service 
That's great, thank you very much. 
(Quoted text hidden) 
To: AU - Notifications Customer Service 
Dear Debit success, 
3 October 2023 at 11:12 
9 October 2023 at 14:32 
I am contacting you to request that my gym membership contract be cancelled commencing 24th October 2024 and I 
will not be renewing or cancelling this request. 
Please proceed with this request 
On Fri, 29 Sept 2023, 4:38 pm , < 
 
 
> wrote: 
(Quoted text hidden) 
ME= 
To: AU - Notifications Customer Service 
> 
On Sat, 30 Sept 2023, 6:35 pmMilla, 
(Quoted text bidden) 
AU - Notifications Customer 
To:  
 
t> wrote: 
11 October 2023 at 07:13 
11 October 2023 at 09:11 
Debitsuccess reference number: 
Facility name: Copper Coast Fitness 
Could you please confirm if you would like to cancel your membership? 
If you have any other enquiries please respond directly to this email. Our standard processing time for emalls Is three 
business days. 
Kind regards, 
Sheetal D 
Customer Service Advisor 
Service Delivery Australasia 
, s image 
debltsuccess.com 
xplortechnologies.com 
htlps://rnall.google.comimaithilOnik=b27812ae21&vievevt&saarch=all&Permthid=thread-tl77835482879573344284ImPl=msg-f:1778354828795... 
6/9 
EFTA00262111

1126/24. 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
FromMallir 
U.c.pearce456@gmail.corn] 
Sept 11/10/7023 9.41 am 
To 
Subject: Re: First Unsuccessful Payment attempt 
On Sat. 30 Sept 2023, 6:35 pe 
1 
 
 
> wrote: 
Dear Copper Coast Fitness Team, 
I am contacting you to inform you due to personal reasons I am requesting cancellation of my gym membership 
contract. 
Could you please cancel my membership and inform me of the requested cancellation. 
Thank you 
On Fri, 29 Sept 2023, 4:38 pm , • 
SA 
h> wrote: 
29-Sep-2023 
Dear 
Debit Success Reference: 
OVERDUE NOTICE 
Overdue Amount: $ 25.5 Due for Immediate payment 
If you have already paid the overdue within the last 24 hours, please disregard this 
email. 
We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness 
has been unsuccessful and as such your account has become overdue. If you have recently completed a 
https://mail.google.com/maiVu/0/7ik=b27812ae2(8oriewz-pt&search=all&permthicl=thread-/:17783548287957334423isimpl=msg-1:1778354828795... 
719 
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1/26/24, 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue 
balance may include default fees and other charges applied in accordance with your agreement. 
Please take one of the following steps as soon as possible: 
1. 
Go 
to 
https//xplorcontactcentermy.salesforce.com/apez/AFSC UrICheck?id= 
05a098V00001RASj5QAH to make a payment using a credit/debit card or online banking. If 
you are using a new card and wish to update the details please ensure that you select 
the option to save this card for future payments. 
2. Contact the Debit Success Customer Services Team on 
and arrange to pay 
the arrears amount of $ 25.5 with a credit/debit card be or y 
next debit. 
3. Debit Success can help you to get back on track with your payments, ask them if a 
payment plan is available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from 
your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual regular payment. If your payments have failed due to a change in card 
details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while 
you are awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC 
UriCheck?id=05a098V00001RASj5QAH 
Payment can be made by Credit, Debit Card or Bank Direct Transfer 
Total Due: S 25.5 
Debit Success Reference: 
htlps://mail.google.com/maiVu/Onik=b27812ae2f&yievv=pt&search=all&permthid=thread-f:17783548287957334426simplzmsg4:1778354828795... 
8'9 
EFTA00262113

1/26/24, 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (0 
delete the message and all copies: (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender 
immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by 
persons other than the intended recipient. 
(Quoted text hidden] 
11 October 2023 at 09:35 
To: AU - Notifications Customer Service 
Thank you for your email. 
Yes please proceed with the cancellation of my gym membership as requested. 
(Quoted text hidden] 
AU - Notifications Customer  Se 
> 
To: " 
Dear 
Debitsuccess reference number■ 
Facility name: Copper Coast Fitness 
Thank you for contacting Debitsuccess. 
11 October 2023 at 09:41 
Your account has been set to cancel with the required 30 days notice. The projected final debit date is 06/11/2023. 
Once your membership has been cancelled, a payment completion letter will be emailed to you confirming the 
cessation of your direct debit. 
[Quoted text hidden] 
[Quoted text hidden] 
(Quoted text hidden] 
https://xplorcontactcentermy.salesforce.com/apex/AFSC_UrICheck?id=05a098V00001REA8dQAH 
https://xplorcontactcenter.my.salesforce.com/apex/AFSC 
UrICheck?id=05a098V00001RDdenQAD 
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> 
To: AU - Notifications Customer Service < 
Thank you for your assistance. 
[Quoted text hidden] 
11 October 2023 at 15:15 
https://mail.google.com/mail/u/Oflik=b27812ae2f&yiew=p1&search=all&permthidr-thread4:1778354828795733442&simpl=msg4:1778354828795... 
9/9 
EFTA00262114

1/28/24, 10:58 AM 
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I am contacting you again to inform you to canes my request Tor cancellauon of my membership as requested initially, 
and that I wish to continue my membership as per usual. 
Thank you 
Kind R ards 
(Quoted text hidden] 
AU -  Notifications Customer S Nice < 
To: •  
2 October 2023 at 17)1 
Dear 
Debitsuccess reference number 
Facility name: Copper Coast Fitness 
Thank you for contacting Debitsuccess. 
.--
Your account has been set to cancel with the required 30 days notice. The projected final debit date is 
23/10/2023. Once your membership has been cancelled, a payment completion letter will be emailed to 
you confirming the cessation of your direct debit. 
If you have any other enquiries please respond directly to this email. Our standard processing time for 
emails is three business days. 
Kind regards, 
Sheetal D 
Customer Service Advisor 
Service Delivery Australasia 
image 
debitsuccess.com 
xplortechnologies.com 
(Quoted text hidden] 
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1. 
Go 
to 
https://xplorcontactcenter.my.salesforce.com/apex/AFSC UriCheck?ith 
05a098V00001RASj5QAH to make a payment using a credit/debit card or online banking. If 
you are using a new card and wish to update the details please ensure that you select 
the option to save this card for future payments. 
https://mall.google.com/mailIWOnik=b27812ae2fUlewapt&searc.h=all8permthiclzthread-t17783548287957334428,simPl=msg-f:1778.354828795... 
3/9 
EFTA00262115

1/26/24, 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
IDebtsuccoss &Nod (No 620358) is a company incorporated in Now Zealand indi as regiliered office of 5 The Warehouse IVay Northcutt,. AlloVond. 0627. Now Zealand and is MI 
°valorised Financial Sent Prom* aut, faunae, 4407661 Poysmart NZ tiniled (No. 5691727) is a company ancosporeloc/ In New Zeeland with Cs neutered office at 5 The Warehouse Way. 
AirsPcota Auckand 0627, New Zealand and is an authonsod Financial Service Pnpadat with number 443626 I Outwore Ply &ruled (No. 115 985 905). Oaks Modular Solubons Ply 1.8 7 (No. 
104 429 923). Zentol Pty LW (No. 156 032 138). AtyXPIM My Limited (No. 604 322 910). OK Technoform Ply Unbind (No. 719 998 122), Penn Pty Lofted (No 1/7597 010) and 
DelMsuccoss Fly tooled (hb. 095 551 581) we all companies incorporated in Australia mth offices el 520 Barka Sew. metooumo. Victoria 3000 and are registered cepasesneefrves ulx/ec 
Transaction Services Holding Limited° Australia"; Finffnciai Semites li cence *eh number 3382561 Transoceon Senlces Group L.n400 flex 9786556), incorporated in England 4 Wales aro,  as 
registered °Aces at 1st Rom ConliW Square South. Orchard Shoot, Newcastle* Upon Tyne NE1 JAZ VMS Kingdom 10065 Finance Cabot/on PLC (Company No: 03422873 / FCA No: 
756925) and Madam's Sonetes Lid (Company No 02982925/ FCA No: 779275) are born COmpaaes incorporaled in England B Wales with thew reinstated ofikes Of 1St Floor Centre/ Swam 
South. Orchard Street. Neeteste Upon Tyne NE f 3A2. ended Kingdom and are au:boated by the Financial Conduct Avilionly to provide payment semices I Pad wollanel Inc (No. 
BC1240530). except: OW n Canada will its rOpStOrod address at 503-4190 towhead Hwy Burnaby V5C 6A f f 1 LodeCan SAS (No. 514 274 299 00049)end Synod° SAS (No. 479 490 896 
00042). are both companies incorporated in France ACM repaced dikes at 2 Roe Dv Chateau, 81370 SaintSulpica-ts.Pcfrcef Xphor Pay 8.V. (NO. 86,555848/ONO No: R18008N ts 
company ,nape-and in The Netherlands with registered °Pima at Saamnskyfaan 411. f 077)0C Amsterdam and heeds a licence fop:welts Payment winces 6041 D  .4.464•MSChe Span I 
75G Japan K K. (No 0111.01.0852 ). incorporated in Japan a yth its tegoseedointo at 40F. StaDuya Scrambas Swale. Shibuya. Shims-au. Tokyo. Japan 
Calls to and from the companies may be recorded for quality purposes. 
This message, its contents and any attachments are private and confidential If you have received this message in error, please let us know and 
remove it from your system immediately. 
Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability 
for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or 
attachment. 
To: AU - Notifications Customer Service < 
Thank you for your assistance. 
[Quoted text hidden: 
To: AU - Notifications Customer Service < 
Dear Debit Success Team, 
17 October 2023 at 10:36 
18 October 2023 at 13:08 
->
I do apologise fir the ongoing issue of my gym membership cancellation and reinstatement due to personal reasons of 
pending relocation indecision which has been occurring. 
I have now received an email from your department stating my membership was reinstated again following my 
request of cancellation. I did not request this action and have now discovered fraudulent emails in my account that 
were being sent from my email account, which has been identified as email hacking. This matter has now been 
addressed and my email account once again secured. 
Please reverse the reinstatement of my membership to its original requested form dated 30th October 2023 
cancellation date. 
Thank you. 
On Tue, 17 Oct 2023, 10:35 am AU - Notifications Customer Service, 
[Quoted text hidden] 
<fl 
wrote: 
AU - Notifications Customer  Service < 
> 
18 October 2023 at 13:38 
To: 
 
 <j.c.pearce456@gmail.com>  
Dear 
Thank you for contacting Debitsuccess. 
Your cancellation request has been set up again and the estimated final debit date will be 06/11/2023. 
[Quoted text hidden] 
[Quoted text hidden] 
[Quoted text hidden] 
https:limail.google.com/mail/u/Onik=b27812aa2Mvievmpt&search=all&permthid=thread-f:17796249762366405938simpl=msg-f.1779624976236... 
5t6 
EFTA00262116